Terms of Service

The service

VanBill is invoicing and quoting software for UK trades and service businesses. It is operated by VANBILL LTD, a company registered in England and Wales (company number 17455541), whose registered office is at 124-128 City Road, London, EC1V 2NX. Contact: support@vanbill.co.uk. By creating an account you agree to these terms.

Trial and payment

Every account starts with a free trial of 30 days. No card is needed to start it and nothing is charged during it. After the trial, paid plans are Solo £15, Crew £29 and Firm £49 per month, and you choose whether to continue. We will not charge you without you entering payment details yourself.

You can cancel at any time and the subscription stops at the end of the period you have paid for. If you stop paying, your account pauses rather than being deleted: your data stays available to export. We'll give clear notice by email before any change to these prices.

New software

VanBill is provided “as is”. It's new software. We'll fix issues quickly, but you should keep your own records and check figures before relying on them, particularly anything you submit to HMRC.

Your responsibilities

You're responsible for the accuracy of what you invoice, for your own tax and VAT obligations, and for keeping your login secure (turn on two-factor authentication). You must not use VanBill for anything unlawful or to send content you don't have the right to send.

Your data

You own your data. You can export it as CSV at any time from Settings, and delete your account and everything in it from there too. If you would rather we did it, email support@vanbill.co.uk and we will action it within 30 days. We process your own personal data as described in the Privacy Policy.

Your clients' details are different. There, you are the data controller and we act on your behalf, so that relationship has its own contract — the Data Processing Agreement. It applies automatically from the moment you create an account, and it forms part of these terms. If your accountant or a client asks whether you have a data processing agreement with your invoicing software, that is the document to send them.

Using VanBill properly

We can suspend or close an account that is being used unlawfully, to send content you have no right to send, to attack or overload the service, or to get around its limits. Where it is reasonable to do so we will warn you first and give you a chance to put it right. If we do close an account, you keep the right to export your data, and we will refund any period you have paid for and not used.

Who owns what

You own your data — your clients, quotes, invoices and payments — and nothing here gives us any ownership of it. We own VanBill itself: the software, the design and the name. Using the service does not transfer any of that to you, and you may not copy, resell or reverse engineer it.

Liability

To the extent permitted by law, VanBill isn't liable for indirect or consequential losses, or for losses arising from figures you didn't check.

Where we are liable, our total liability to you for everything arising out of these terms is limited to the amount you paid us in the 12 months before the claim. If you have not paid us anything, that limit is £100.

Nothing here limits liability that cannot be limited under UK law, including death or personal injury caused by negligence, or fraud.

Things outside our control

We are not liable for failures caused by events beyond our reasonable control — the loss of an upstream provider, network failure, or similar. If such an event goes on for more than 30 days you can cancel and we will refund any period you have paid for and not used.

The legal bits

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute. If any part of these terms turns out to be unenforceable, the rest still stands. We may transfer these terms to someone else if VanBill is sold or reorganised, and we will tell you if that happens; you may not transfer yours without our agreement. These terms, together with the Privacy Policy and the Data Processing Agreement, are the whole agreement between us.

Changes & contact

We may update these terms; material changes will be notified by email or in-app. Questions: support@vanbill.co.uk.